Woo Privacy Policy

We at Woo Casino are committed to protecting your privacy and safeguarding the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit Woo Casino.com, create an account, use the Woo app, or otherwise interact with our services. By registering with Woo, using Woo login credentials to access your account, or making a deposit, you confirm that you have read and accepted this policy.

Our platform is operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We hold an e-gaming licence No. 0000002 issued by the Tobique Gaming Commission, and we process your data in accordance with applicable data protection laws.

Information We Collect

When you register a Woo Casino account, complete a Woo casino login, or use our services, we collect several categories of personal information necessary to provide you with a secure gaming experience.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence when you sign up.
• We gather identity verification documents, including government-issued photo ID, proof of address and proof of payment method, to comply with our licensing obligations.
• We record financial information related to your Woo deposit and Woo withdrawal transactions, including payment method details and transaction history.
• We track your gaming activity, including games played, wagers placed, bonuses claimed, and time spent on our site, to manage your account and improve our services.
• We collect technical data such as your IP address, device type, browser information and geolocation data, particularly to enforce restrictions on prohibited jurisdictions and prevent the use of VPNs to bypass our geographic controls.
• We store communication records when you contact our support team via live chat or email.

Data From the Woo App

If you install the Woo app or use our progressive web app on Android or iOS, we may collect additional device-related data, including device identifiers and app usage statistics, to award app-related promotions such as free spins and to ensure the Woo casino app functions correctly on your device.

How We Use Your Information

We use the personal data we collect for the following purposes:

• We verify your identity and confirm your eligibility to register and play, including checking that you meet the minimum age requirement of 18 or the applicable legal gambling age in your jurisdiction.
• We process your Woo deposit and withdrawal requests, apply wagering requirements, and calculate bonus eligibility, including welcome offers, free spins, cashback and loyalty rewards under our WOO Missions programme.
• We monitor account activity to detect duplicate accounts, fraudulent behaviour, and attempts to circumvent restrictions applicable to Sweden, Ireland, Finland or any other listed market.
• We use your contact information to send account notifications, promotional communications, and updates regarding our terms, provided you have not opted out.
• We maintain records to comply with our regulatory obligations under our licence issued by the Tobique Gaming Commission and to respond to any disputes referred to EGIS as our independent ADR body.
• We analyse aggregated data to improve our website, our Woo casino online experience, and the overall performance of our games and promotions.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and keep you securely logged in during your Woo casino login session. Cookies also allow us to analyse traffic patterns and tailor promotional content. You can manage or disable cookies through your browser settings, though doing so may affect certain website functionalities.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share payment data with our processing partners, including Tronabriz Limited, which processes Paysafe transactions on our behalf.
• We share relevant data with our affiliate programme, operated through PlayAmo Partners, strictly for tracking referral activity and commission purposes.
• We disclose information to regulatory authorities, including the Tobique Gaming Commission, where legally required.
• We share data with EGIS, our independent ADR body, when handling escalated disputes.
• We may share information with fraud prevention and identity verification providers to confirm your identity before processing any withdrawal.
• We may disclose data where required by law, court order, or to protect our legal rights.

Data Security

We protect your personal and financial information using 128-bit SSL encryption and the PGP protocol across our website and app. We restrict access to your data to authorised personnel only and implement technical and organisational measures designed to prevent unauthorised access, loss, or misuse of your information.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal and regulatory obligations. If your account becomes dormant, meaning there has been no login or gameplay activity for 12 consecutive months, we may apply a monthly dormancy fee as outlined in our Terms and continue to retain your data in accordance with applicable requirements.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to respect these rights wherever legally applicable.

• You may request access to the personal data we hold about you.
• You may request correction of inaccurate information in your account.
• You may request deletion of your data, subject to our regulatory retention obligations.
• You may object to certain uses of your data, such as marketing communications.
• You may withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, you can contact our support team at support@Woo Casino.com. We will respond to your request within a reasonable timeframe.

Age Restrictions and Eligibility

We only permit registration from individuals who are at least 18 years old, or the applicable legal gambling age in their country of residence, whichever is higher. If we discover that an account holder is underage or located in a restricted jurisdiction, we reserve the right to suspend the account and process the matter in accordance with our Terms and Conditions.

International Data Transfers

As we operate internationally, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica. We take appropriate steps to ensure that any such transfer complies with applicable data protection standards.

Cryptocurrency and Bitcoin Users

If you use Bitcoin or other supported cryptocurrencies, we require you to submit valid identification before you can play, deposit or place bets. We block deposits and wagering activity until this verification process has been completed, in line with our anti-fraud and compliance obligations.

Third-Party Links

Our website may contain links to third-party websites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team, available 24/7 via live chat or by email at support@Woo Casino.com. Unresolved disputes may be escalated to EGIS, our independent ADR body, at [email protected], within one year of the matter arising.