Woo Casino Responsible Gaming

Age Verification and Eligibility

Access to our services is strictly limited to players who are at least 18 years old, or the legal gambling age in their jurisdiction if that age is higher. We take age verification seriously, and every account is subject to identity checks before withdrawals can be processed. This includes a government-issued photo ID, proof of address, and proof of the payment method used. Documents must be legible and submitted in Latin or Cyrillic script; otherwise, a video verification may be required.

We do not knowingly allow minors to register or play on our site. If we discover that an account belongs to someone under the legal age, that account will be closed immediately and any funds will be handled in accordance with our terms.

Tools to Help You Stay in Control

Join us at Woo Casino today via our quick Woo login process and you'll find a variety of account settings designed to help you manage your play. We at Woo Casino guarantee that these tools are always accessible from your account dashboard, so you can adjust them at any time.

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account.
• Loss limits - restrict the amount you're willing to lose over a given period.
• Wager limits - control how much you stake across your sessions.
• Session time reminders - receive notifications about how long you've been playing.
• Cool-off periods - temporarily pause your account for a short break, typically a few days.
• Self-exclusion - close your account for an extended period, from six months up to a permanent exclusion.

At Woo Casino, we offer these settings free of charge, and they can typically be adjusted through your account profile or by contacting our support team. Decreasing a limit takes effect immediately, while increasing one may involve a short cooling-off period to ensure the decision is deliberate rather than impulsive.

How to Set a Limit or Self-Exclude

1. Log in to your account and navigate to the account settings area.
2. Select the responsible gaming or limits section.
3. Choose the type of limit you want to apply - deposit, loss, wager or session time.
4. Enter your preferred amount or duration.
5. Confirm the change, or contact our support team if you'd prefer assistance.

If you wish to self-exclude, our support agents are available around the clock to guide you through the process. We at Woo Casino provide dedicated assistance for anyone who feels they need a break, and we never make this process complicated or slow.

Recognising the Signs of Problem Gambling

Responsible gaming means being honest with yourself about your habits. Some signs that gambling may be becoming a problem include:

• Spending more money or time than you originally intended.
• Chasing losses in an attempt to win back money.
• Neglecting work, relationships or responsibilities because of gambling.
• Borrowing money or using funds meant for essentials to gamble.
• Feeling anxious, irritable or guilty about your gambling activity.

If any of these sound familiar, we encourage you to use the tools available on our Woo Casino platform or reach out to one of the independent organisations listed below. Our Woo Casino support team is also trained to point you toward the right resources.

Independent Support Organisations

Choose Woo Casino - we're here for you, but we also believe in the value of independent, professional help. The following organisations offer confidential advice, counselling and support for players and their families around the world:

Our Woo Casino support team can provide links and contact details for these organisations upon request, and we actively encourage players to reach out if they feel gambling is affecting their life negatively.

Restricted Regions and Bonus Eligibility

As part of our responsible approach, certain markets have additional restrictions in place. Players from Sweden are not eligible for any Woo bonus offers, promotions, VIP programmes or loyalty point exchanges on our platform. Players from Ireland and Finland are not eligible for deposit-based bonuses. These measures reflect local regulatory requirements and our own commitment to responsible marketing practices.

We also require Bitcoin players to complete identity verification before playing, with deposits and bets blocked until this process is finished. This extra layer of protection helps us ensure that every player on our platform is properly identified and safeguarded.

Account Monitoring and Dormancy

We monitor account activity to identify patterns that may indicate risk. If an account shows no login or gameplay activity for 12 consecutive months, it is classified as dormant, and a monthly dormancy fee applies. This policy is separate from our responsible gaming tools but reflects our overall approach to account management and transparency.