Woo Terms and Conditions

Welcome to Woo. These Terms and Conditions govern your use of Woo Casino.com and all services we provide, including our games, our bonuses, our loyalty programme and our Woo app. By registering an account with us, you confirm that you have read, understood and agreed to be bound by these terms in full. We recommend that you read this document carefully before you deposit or play, as it sets out our respective rights and obligations.

1. Who We Are

Woo Casino is owned and operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. Paysafe transactions on our platform are processed by Tronabriz Limited, and our affiliate programme is run through PlayAmo Partners. We hold an e-gaming licence No. 0000002 issued by the Tobique Gaming Commission, and we operate in accordance with the regulatory framework it establishes. These Terms are version 1.1, effective from 05.02.2026 and last updated 10.03.2026.

2. Eligibility to Play With Us

You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, to register a Woo account or use any of our services. We reserve the right to request proof of age at any time and to suspend your account until this is confirmed. Players from Sweden are not eligible for any bonuses, promotions, VIP programmes or loyalty point exchanges when playing at Woo. Players from Ireland and Finland are not eligible for deposit-based bonuses. If you deposit using Bitcoin, we require you to submit a valid ID before playing; your deposits and bets remain blocked until we complete your verification.

Restricted Territories

We do not accept real-money play from residents of a long list of jurisdictions, including but not limited to Afghanistan, Belarus, Canada (New Brunswick and Ontario), China, Cuba, Cyprus, Georgia, Greece, Iran, Iraq, Israel, Myanmar, the Netherlands, North Korea, Poland, Romania, Russia, Syria, the United Kingdom, Ukraine, the United States, Sweden, France, Spain, Belgium, Malta, Turkey, and many further territories detailed in our full restricted-country policy. If you breach this policy, you are not entitled to any refunds or withdrawals from us. We also apply provider-level restrictions: NetEnt titles are barred in a number of countries including Belgium, Bulgaria, Croatia, France, Spain and the UK; Play'n GO and Pragmatic Play are unavailable in Sweden; and Amatic is restricted in Australia, Austria, Estonia, Greece and the USA.

3. Account Registration and Woo Login

To play at Woo Casino, you must complete registration and create login credentials. We allow only one account per person, IP address, computer or household. If we identify duplicate accounts, we close them, cancel any pending withdrawals, and confiscate winnings. Once you register, your e-mail address cannot be changed. We may require identity verification, including a government-issued photo ID, proof of address, proof of your payment method, or a phone call, before approving any withdrawal request. If your account shows no login or gameplay for 12 consecutive months, we treat it as dormant and apply a monthly dormancy fee of 25 EUR, or your full remaining balance if lower.

4. Deposits and Withdrawals

We accept a wide range of currencies including EUR, USD, CAD, AUD, NZD, NOK, PLN, JPY, HUF, and cryptocurrencies such as BTC, ETH, LTC, BCH, DOGE and USDT. All deposits made to your Woo account must originate from a payment account registered in your own name. If we detect a third-party deposit, we confiscate any resulting winnings and return the deposit where possible. Any denied, rejected or charged-back deposit voids any winnings derived from it.

Every Woo deposit is subject to a 3x wagering requirement before it becomes eligible for withdrawal. Where multiple deposits are made without intervening gameplay, we treat the combined total as subject to this requirement. We apply rolling withdrawal limits of 4,000 EUR/USD/CAD/AUD/NZD per day, 16,000 per rolling 7 days, and 50,000 per rolling 30 days. Progressive jackpot wins are paid in full and do not count toward these limits. We process approved withdrawals within 72 hours, though most e-wallet, cryptocurrency, Neosurf and Paysafecard requests are completed almost instantly. Bank transfers and card payouts may take 1 to 3 banking days.

5. Bonuses and Promotions

Our welcome package offers up to 3,500 USD/EUR plus 200 free spins across your first four deposits, and a separate Woo casino no deposit bonus may be offered from time to time as part of our promotional calendar. To activate any deposit bonus, you must enter the relevant Woo promo code in the deposit window before completing your transaction; a bonus that fails to activate cannot be added retroactively. All deposit bonuses, along with any Woo casino free spins or no-deposit offers, carry a 40x wagering requirement. We only permit one active bonus at a time, and we do not stack deposit-related offers. We limit bonus use to one per person, e-mail address, browser, device and IP address.

While a bonus is active, the maximum bet permitted across all game types is 5 EUR/USD, 50 NOK or 8 CAD/AUD/NZD; exceeding this limit entitles us to confiscate any resulting winnings. Jackpot games are excluded from all bonus promotions. Slots contribute 100% toward wagering, subject to an exclusions list, while table games, video poker, roulette and live dealer titles contribute significantly less. If you request a withdrawal before completing the wagering requirement, you forfeit the bonus and any associated winnings.

6. Our Games

At Woo, we offer a catalogue ranging from 2,000 to over 10,500 titles from leading studios including Pragmatic Play, Evolution, NetEnt, Play'n GO, Playtech and many others. Our Woo slots collection sits alongside blackjack, roulette, baccarat, live poker, craps, keno and a dedicated jackpot category, plus sports betting and a full Woo live casino experience powered by Evolution, Ezugi and Pragmatic Play Live. We also provide a Woo app, available as a progressive web app for Android and iOS, which you can install via Add to Home Screen and which awards 10 free spins on installation. We protect all transactions and gameplay with 128-bit SSL encryption and the PGP protocol.

7. Loyalty and VIP Programmes

We automatically enrol every player in our WOO Missions loyalty programme following their first deposit. Comp Points are earned on slot wagers only and can be exchanged for cash or redeemed for rewards across twenty-one levels, culminating in our highest WOO tier rewards. Our VIP Club offers a personal manager, priority withdrawals, and access to exclusive Woo bonus codes and promotions. We reserve the right to adjust the structure, rewards or eligibility of these programmes at our discretion, with notice provided through our website.

8. VPN Use and Fair Play

We strictly prohibit the use of VPNs or similar tools to bypass our geographic restrictions. If we determine that you have used a VPN to access our services from a restricted territory, we may confiscate your winnings and close your account. We monitor gameplay for patterns inconsistent with fair use and reserve the right to void bets or winnings obtained through prohibited means.

9. Complaints and Dispute Resolution

If you have a complaint, please contact our support team via live chat, available 24/7, or by e-mailing support@Woo Casino.com. Only the account holder may submit a complaint. If we cannot resolve your issue internally, you may escalate the matter to EGIS, our independent Alternative Dispute Resolution body, at [email protected]. Any claim must be filed within 1 year of the event giving rise to it. All disputes that cannot be resolved through ADR are subject to arbitration exclusively in Costa Rica.

10. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, our licensing requirements, or applicable law. We will publish the current version on our website along with its effective date, and your continued use of Woo Casino after any update constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about these Terms and Conditions, our bonuses, or your Woo account, please reach our support team at support@Woo Casino.com or through 24/7 live chat on our website.